Emergencies & Odors
Call (864) 942-8100
Toll Free: (877) 662-3360
|Natural Gas Department|
Natural Gas FAQs
- Is there a deposit required for gas service?
- Can the extra footage charges for the service line to my home that is greater than 400 feet, be added to my monthly bill?
- Where can I purchase natural gas appliances?
- How deep do we bury natural gas lines for residential service?
- Who do I call to have my gas line and other underground utilities located?
- Why am I required to be present when my gas is turned on?
- What is the equal payment plan?
- What is the bank draft payment plan and why should I enroll?
- Why can't I choose my due date?
- I think I smell gas in my house. What should I do?
- What are the advantages of using natural gas as opposed to electricity?
- Are there any incentive programs for adding gas appliances or converting my appliances to natural gas?
- When I am on vacation, should I turn my water heater off?
- Whom do I contact to have a furnace installed?
- What is the time frame on installing new service lines?
- There is a yellow wire wrapped around the gas line at the meter, and it is not connected. What is this?
- Will you inspect my furnace prior to the winter heating season?
- How do I know if gas is available at my home?
There is for some of the commercial accounts.
Look in the yellow pages, under “Appliances”.
Under normal conditions we put our service lines 18 to 24 inches deep.
You have to call PUPS at 1-888-721-7877.
We require this for the safety of our customers. Some appliances may be on or need a pilot lighted.
You get an average from the previous 12 months and pay that amount monthly. An adjustment will be made in August for the difference in cost for the current year. The sign up month is August.
This is where your payment is deducted from your checking or savings account monthly. It saves time and stamps and the service is free.
The meters are read in different cycles. These cycles are read the same time each month and determine when you are billed.
Call CPW immediately at 942-8100 from a phone outside of the house, do not smoke, do not turn on or off any light switches, do not use any electric appliances.
Natural gas heat is warmer than a heat pump. Also, many natural gas appliances such as fireplace logs, most water heaters and gas cooktops will operate during a power outage. Interruptions in natural gas service are almost nonexistent and gas is significantly less expensive to use than electricity and practically all other forms of energy.
On new construction: If you have a furnace and water heater, those and any other appliances will be piped at no charge. On existing customers, with furnace and water heater, we will pipe stove and dryers free. Gas logs and grills are charged regular piping prices. We will convert any gas appliance that can be converted and only bill for parts. Gas Incentives
Many water heaters have a vacation setting on the thermostat or if you will be gone for an extended period of time, you can set the control on the pilot position and the water heater will not operate until you set it back to the “on” position.
Look in the Yellow Pages, under “Appliances, Installation” or “Gas, Natural”
At present, the service line can be run in 4 to 7 Business Days, except in cases where there is no heat.
This is a tracer wire we put in with the service line in order to locate the line back to the main.
CPW will inspect your furnace if you request that we do so, for a fee. Contact customer service at 942-8100 for current fees.
Call CPW AT 864-942-8100 to inquire.